Dr. Raffaele Filieri is a Senior Lecturer in Marketing and member of the Service Research Group and KITE at Newcastle University in the United Kingdom (UK). Prior to this, Raffaele worked as a Senior Lecturer in Marketing at Northumbria University (UK), and has previously worked at KEDGE Business School (France); Kemmy Business School, University of Limerick (Ireland); and ‘La Sapienza’ Università di Roma and Università del Salento (Italy).
He has a PhD in Business Engineering (Complexity Science) from Universita’ Roma Tre and has work experience in the private sector, where he has worked as instructor, consultant and business analyst for SMEs (e.g. Tharsus) and multinational corporations, including Merck and Fiat Auto. He sits on the editorial board of Journal of Travel Research and the International Journal of Physical Distribution & Logistics, and has received several awards for his research in social media.
His main research interests include: electronic word of mouth; social media marketing; e-tourism; strategic marketing/management; knowledge management; technology adoption and continuance intention; and online consumer co-creation.
Dr. Filieri’s published articles in peer reviewed journals include: Annals of Tourism Research; Tourism Management; Journal of Travel Research; Journal of Business Research; Industrial Marketing Management; Computers in Human Behavior; Information, Technology & People; Expert Systems: The Journal of Knowledge Engineering; Journal of Knowledge Management; International Journal of Quality & Reliability Management; Marketing Intelligence & Planning; International Journal of Agile Systems and Management; Journal of Business Strategy; Journal of Direct, Data and Digital Marketing Practice; Transportation Research Part E: Logistics and Transportation Review.
He has also co-authored a book for Palgrave Macmillan with Dr. Bidit Dey and Dr. Karim Sorour on “ICTs in Developing Countries: Research, Practices and Policy Implications”, and is published with the Cambridge University Press.
Dr. Filieri has presented several papers at peer reviewed conferences, and his paper “e-WOM and accommodation: An analysis of the factors that influence travellers’ adoption of information from online reviews”, was published in the Journal of Travel Research in 2014, and was the most read/downloaded article from March 2015 to February, 2016.